Here is a simplified decision framework:
Try Gentlease if: Your baby seems to struggle with digestion broadly — fussiness, gas, and discomfort that persists despite good feeding technique. The partially hydrolyzed proteins are easier to break down, and the reduced lactose lightens the digestive load. This is the more common first step for general digestive discomfort.
Try Sensitive if: Your pediatrician suspects lactose sensitivity specifically, or your baby has had a recent GI illness that may have temporarily reduced lactase production. The intact proteins mean this formula is not addressing protein digestion — it is only removing lactose.
Try neither yet if: Your baby is under 6 weeks old and the gassiness started recently. Give feeding technique adjustments (better burping, paced feeding, slow-flow nipple) at least 1-2 weeks. The fussiness may resolve as your baby's digestive system matures.
Talk to your pediatrician if: You see blood or mucus in stools, persistent vomiting, poor weight gain, or eczema. These suggest cow's milk protein allergy, which requires a more specialized formula than either Gentlease or Sensitive.
If you are tracking your baby's feeds and symptoms during a formula transition, even a simple log of what they ate, how much, and how they seemed afterward can help you see patterns that are hard to notice in the fog of new parenthood. For more on tracking feeding, see our guide on knowing if your baby is eating enough.